Privacy Policy
Before getting into Our Privacy Policy below and what it covers, here are a few things you should know. The RxCompare website (“https://demosite-dev.rxcompare.com/” or the “Website”) is owned by RxCompare LLC (“RxCompare”, “We”, “Our”, or “Us”) and RxCompare is the sole owner of information collected on this Website.
If you use Our Website, you must comply with Our Terms of Use (“Terms”). If you do not agree to these Terms, please do not use Our Website, products, and/or services and exit the Website immediately.
Please know that We are committed to maintaining your privacy. Thank you for entrusting RxCompare with the personal information, including prescription data, that We receive from you (more on this topic below). We understand that this data may be sensitive. Our Privacy Policy describes the personal information collected by or on behalf of RxCompare through the Website and Our interactions with you, and how personal information is used, shared, and protected. We also appreciate you taking the time to look over Our Privacy Policy and hope that We have organized it in a way that makes it easy-to-read. If you do have any questions, please feel free to contact Us at Support@RxCompare.com.
Here are the key things We’d like to bring to your attention:
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RxCompare does not sell or share your prescription data--information regarding your prescription drugs that are linked to your name, contact information, and other personal data you provide Us.
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In limited cases, RxCompare may use prescription data, which is linked to your name and contact information, to fulfill a request that you have made (for example, sending you a prescription discount card and/or coupon, etc.), to perform internal business operations, analytics, and audits with health care providers that will help Us improve Our product and service offerings.
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Any prescription data that We may receive references a prescription that you’ve filled using Our program, including: the drug class, name, dosage, form, and quantity. Unless you’ve given it to Us, We don’t have access to the rest of your medical history or other medical information.
1. Personal Information We Collect
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Identifiers: Identifiers such as: a real name, alias, date of birth, postal address, unique personal identifier, online identifier, internet protocol address (“IP Address”), email address, or other similar identifiers.
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Customer Records: Any of the following types of information: telephone number, information related to your use of Our services or discounts, including information about your prescription medications.
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Protected Classifications: Characteristics of protected classifications under California or federal law such as: gender.
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Commercial Information: Commercial information, including records of products or services purchased, obtained, or considered, or other consuming histories or tendencies when using Our services or discounts.
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Internet Activity: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with Our Website.
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Geolocation Data: Coarse geolocation data.
This Policy does not apply to any information that is publicly available.
2. Categories of Sources of Personal Information
We may collect all categories of personal information listed above from the following categories of sources:
Source: Information You Provide to Us
We collect personal information that you provide directly to Us.
We do not require that you provide Us with information or create an account in order to use Our Website or to view Our prices, discounts and services. However, if you request to receive certain services (for example, sending you a prescription discount card and/or coupon, etc.), you may need to provide Us with personal information so that We can fulfill this request. We will tell you what information is required and what information is optional.
By providing your personal information, you agree to let Us use such personal information in order to provide you with the requested service, to perform internal business operations, analytics, and audits with health care providers that will help Us improve Our product and service offerings. Here are some examples where you might provide Us with your personal information:
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In order to receive a prescription discount card and/or coupon via email or text, you will need to provide Us your email address or phone number where We can text you. We will use the information provided to send you a prescription discount card or coupon. You may opt-out of receiving text messaging at any time by responding to one of Our texts with the word “STOP.”
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If you request a prescription discount card and/or coupon via mail, you must give Us your name and mailing address. We will use the information provided to send you a prescription discount card or coupon.
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You automatically sign up for free email updates when you request that a RxCompare discount card and/or coupon be sent via email. You have the option to opt out of receiving these updates. This opt-out messaging will appear at the bottom of every email that We send to you and will provide you with the ability to opt out of receiving future emails.
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When you call Our customer service team.
Communications: Opt-Out
If you opt in to receive communications from Us, you must submit your name, email address, mailing address, and, in some cases, phone number. We use this data to send you electronic or hardcopy communications. We may use third-parties or service providers to deliver communications to you. You may opt out of receiving any email from Us by using the unsubscribe link in the email or contacting Us at support@RxCompare.com with “Unsubscribe” in the subject line. We will not send you marketing communications (e.g., postal marketing and telemarketing). If, for some reason, you do receive marketing communications from Us, please contact Us as set forth below. Opting out of marketing communications will not opt you out of non-marketing communications, such as emails about your transactions.
Feedback
When you provide comments or feedback about Our Website, the content on the Website, or Our products or services ("Feedback"), We will not treat that Feedback as confidential and We may use that Feedback for any purpose in Our sole discretion so long as it does not personally identify you. Feedback will be used without attribution or compensation to you.
Applying to Work with RxCompare
To submit a job application online to work with RxCompare, you will be directed to a page administered by Our service provider. You will not be required to create an account with that vendor. We encourage you to review that service provider’s privacy policy posted on their website since Our Privacy Policy does not govern your use of their services.If you send Us your job application materials directly, We will only use and share those job application materials to evaluate your qualifications to work with Us and Our affiliates.
Business Contracts with Us
When a business contracts directly with Us for the purchase of Our products or services, We may collect the business contact information of those involved. The processing of any information provided in such a business context is governed by the contracts between that business and RxCompare.
Information We May Collect on Our Website
You may use the RxCompare services by accessing Our Website. When you use Our Website, We may collect and use certain technical data and related information, including, without limitation, technical information about your device, system, software, and other ancillary information. This information may be obtained to facilitate the provision of certain services, software updates, and product support. When you use Our Website or the, some or all of the following information may be automatically collected and stored:
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Information about how you interact with Our Website https://demosite-dev.rxcompare.com/, including how many times you use a specific part of Our Website, the amount of time that you spend using Our Website, how often you use Our Website, and how you engage with Our Website;
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Your mobile phone number or other unique device identifier assigned to your mobile device, such as the MEID number (sometimes referred to as an Electronic Serial Number);
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The IP address of your device;
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The manufacturer and model of your mobile device;
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Your operating system;
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The Internet browser you are using;
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Your login information;
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Your geolocation; and
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Your preferred language.
We may use this information as follows:
Information You Provide in Communications with Us
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To ensure that Our Website is operable;
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To modify or customize the content on Our Website for you;
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To improve how We communicate with you;
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To improve the functionality and engagement of Our Website and Our services, generally;
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To determine which features of Our Website are most useful;
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To personalize the services and content available through Our Website;
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To conduct statistical analysis and extract non-identifiable demographic information;
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To identify and investigate violations of the Privacy Policy, Terms of Use, and other unlawful acts.
When you contact Us by email or other communications, you may provide Us with your name, contact information and, if you choose to provide it, limited prescription information. We use this information to respond to you and to try and fulfill your request.
Source: We Collect Personal Information Automatically
As you navigate through the Website, certain anonymous information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this Website some of this anonymous information, such as the URL of the website you just came from, the Internet Protocol (IP) address and the browser version your computer or mobile device is currently using, pages, screens, page content, which may include drug names and information, information about how you interact with the Website (e.g., how many times you use a specific part of the Website and amount of time you spend on the Website, how often you use the Website, and how you engage with the Website), your mobile phone number or other unique device identifier assigned to your mobile device, such as the MEID number (sometimes referred to as an Electronic Serial Number), the manufacturer and model of your computer or mobile device, your mobile operating system, your geolocation, and your preferred language.
Information from Cookies
If you request a discount card and/or coupon, information collected by cookies can be associated with your membership account information. (Read more about what information is collected by cookies below.) We use this information to provide you with better, faster service, particularly for recurring visits.
There are other places where RxCompare collects data that does not include your name and contact information, including the sections below. We, like many other websites on the internet, collect this data to remember information about you and your preferences. This way, We can provide you, and other individuals like you, with better, faster service, particularly when you return to Our Website.
Information from Logs
When you access RxCompare services, Our servers automatically record certain information. These logs include information such as the date and time you access Our Website, the browser you are using, and other common browser information. We will use this log information to help diagnose problems with Our server and to administer Our Website. Your log information also may be used to gather broad demographic information.
Information from Location
When you are using RxCompare with a browser or mobile device, you may enter a location or give RxCompare permission to access your location. This enables Us to find you the lowest prescription prices in your area. RxCompare collects and stores that information. We use this data internally; We do not sell or share this data externally with any third parties. We use a variety of technologies that automatically (or passively) collect certain information to determine your location.
Information from Embedded Scripts
Client-Side Scripting (embedded scripts) is code that exists inside Our HTML page. This code will be processed on Our machine and the HTML page will NOT perform a Postback to the web server. Generally, Our scripting is used for page navigation, data validation, and formatting.
More Information about Cookies
A “cookie” is standard internet technology used to store and track visitor information. It is a bit of information that a website sends to your web browser that helps the website remember information about you and your preferences.
You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this Website might not work without cookies. This Website may use and combine such passively collected anonymous information to provide better service to Website visitors, customize the Website based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the Website for your use.
To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.
Information from “Internet Tags”
“Internet Tags” are also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs, and are smaller than cookies and tell the Website server information such as the IP address and browser type related to the visitor’s computer. Tags may be placed both on online advertisements that bring people to the Website and on different pages of the Website. Such tags indicate how many times a page is opened and which information is consulted. “Navigational data” (log files, server logs, and clickstream data) are used for system management, to improve the content of the Website, market research purposes, and to communicate information to visitors.
Google Analytics Demographics and Interest Information
The Website relies upon data from Google Analytics Demographic and Interest reporting. This feature permits RxCompare to view demographic information as well as other information aggregated from visitors to the Website. This data does not include personally identifying information.
Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide Us with reports that We use to better understand and measure how users interact with Our Website.
We may also implement additional add-on services to Google Analytics, such as:
Demographics and Interest Reporting, which gathers information such as the age and gender of users, along with certain interests those users express through their purchasing activities and other online activities, by tracking users across websites and across time.
To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use Our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on websites.
Google Maps
The Website contains maps provided by third parties and/or service providers for your convenience. RxCompare and such other parties may collect data about how you interact with the maps. For example, Google may collect usage data on maps embedded on the Website. Even if you do not interact with the maps, Google may still collect certain information about your interactions with Our Website if you are signed into your Google account when accessing Our Website. Please see Google's Privacy Policy for more information.
Source: Information We Receive from Third-Party Sources
Information You Provide to Your Health Care Professionals
Some health care professionals who use RxCompare may text or email you a discount card and/or coupon with your permission. In order to receive the discount card and/or coupon from your health care professional, you must furnish them with certain contact information, including your phone number or email address. By providing your health care professional with your phone number or email address, you are requesting to be contacted with prescription-related information, and you acknowledge that there may be some risk that the message could be read by a third party. We use this information to assist in sending you the discount card and/or coupon and to provide you with prescription savings opportunities.
Information We Receive from Pharmacy Benefit Managers
Most prescriptions in the United States, including prescriptions filled through the use of discount cards and/or coupons or insurance cards, are administered by Pharmacy Benefit Managers (PBMs). The purchases result in the pharmacy reporting patient data back to the PBM that provides the benefit. When you use a card and/or coupon provided by RxCompare, We may receive information about the transaction from the corresponding PBM.
Information We Receive from Data Partners
We may supplement the information We collect about you as described above with data We receive from any of Our third-party partners.
Information We Receive from Other Third-Party Sources
We obtain data about individuals from various third-party companies and public sources and We may combine that data with personal information or other data We collect. This enhances Our existing data about Our users (e.g., adding address data, etc.), improves Our ability to contact you, and enhances Our marketing capabilities.
3. Purpose for Collecting Personal Information
We may use all categories of personal information listed above for the following business purposes:
Stated or Agreed to at the Point of Collection
We may use personal information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, We use personal information to respond to your questions, comments, or complaints. We may also use personal information as requested or consented to by you.
Administration
We use personal information for administrative purposes, such as managing your account, facilitating transactions, order fulfillment, member support, and other related actions for providing and maintaining Our services, to inform Our business strategies, improving Our products and services, to understand the Website’s demographics and user preferences, for evaluating applications, and managing profiles.
Website Management
We use personal information for Website management, such as troubleshooting problems, improving the content and functionality of the Website, statistical and other analyses of the Website, and to customize the Website to you and Our users. For example, on Our Website, We use information to identify and repair errors that may occur, to detect security incidents, and to protect against malicious activity.
Communications
We may use personal information to notify you of new services, products or programs, to notify you of new features of Our Website, to notify you of changes to Our Terms or Our Privacy Policy, and for other similar communications. For example, We may send you reminders about refills, or update you with prescription “price drops.”
To Protect Our Rights
We use personal information to comply with federal, state, and local laws; to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state or local authorities; to cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law; and to exercise or defend legal claims. We may use personal information to protect Our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to Us, Our Website, or to other users of the Website. We may also use personal information to address any DMCA claims or counterclaims, to seek business, financial or legal advice, and to respond to other legal requests.
4. When Do We Share Your Personal Information with A Third Party?
RxCompare rarely shares information with a third party that associates you personally with your specific prescription information. When We do disclose your personal information, RxCompare ensures that these third parties are bound to comply with federal standards as to how to handle your personal information. We may share all categories of personal information listed above with the following categories of third parties and/or service providers:
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We may share personal information with Our employees, subsidiaries, and affiliates who have a need to know the information for Our business purposes.
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We may use one or more service providers to safeguard, protect, store, and/or analyze data. We will ensure that this is done safely and securely. This includes information security vendors, data security vendors, and threat detection monitoring service providers.
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We may share your name and address with others if you request a discount card and/or coupon to be mailed to the address you provided, and that information may only be shared with the third parties We use to fulfill discount card and/or coupon requests. This includes mail houses, printers, text and email delivery services.
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We may use other companies to perform services including, without limitation, facilitating some aspects of Our Website, sending email, and fulfilling purchase requests. These other companies may be supplied with or have access to your information solely for the purpose of providing these services to Us or on Our behalf. They do not have any independent right to use or disclose your information. We have contracted with Our service providers to protect any such personal information. This includes pharmacies, pharmacy benefit managers, and other healthcare providers, consumer privacy management software, analytics software, and text and email delivery services.
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We may share personal information about you to respond to subpoenas, court orders, or other legal process, or to exercise Our legal rights or defend against legal claims.
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We will cooperate with law enforcement and other governmental agencies, and may disclose personal information: (i) if We believe in good faith We are legally required to disclose that personal information, (ii) if We are advised to disclose personal information by Our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of RxCompare or any other party.
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We may share personal information with Our professional advisors, such as Our attorneys, accountants, financial advisors, in their capacity as advisors to Us.
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If you accept a benefit or offer–or otherwise interact with Our merchant partners–you may be asked to submit personally-identifying information. Our merchant partners may use your personal information in a manner that comports with their privacy policies, and which differs from RxCompare’s Privacy Policy.
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We may share personal information with third parties and/or service providers when explicitly requested by or consented to by you, or for the purposes for which you disclosed the personal information to Us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).
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RxCompare may transfer its user database, including personal information contained therein, to a third party who acquires all, or substantially all, of the assets or stock of RxCompare whether by merger, acquisition, reorganization, bankruptcy, receivership, or otherwise. We may provide personal information to the subsequent owner(s), including as part of any due diligence process.
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All of the above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Use and Disclosure of De-identified or Aggregated Information
We may collect, use, share, transfer and otherwise process de-identified and aggregated information that We receive or create for any purposes in Our sole discretion, in compliance with applicable laws. We are the sole and exclusive owner of such de-identified and aggregated information, including if We de-identify personal information so that it no longer considered personal information under applicable laws.
6. How to Control Use of Your Personal Information
If you would like to delete the personal information you provided Us or otherwise limit the use of the personal information you provided Us, please contact Us at support@RxCompare.com. Keep in mind that there are cases where We are required by federal and state law to keep a copy of the data, such as to comply with state consumer data privacy laws, the TCPA, CAN-SPAM (if you request that We do not email you, We need to keep a copy of your email on Our do-not-email list so that We can continue to comply with your request).
7. Data Retention & Minimization
We retain personal information We collect from you for the period of time necessary to provide you with the goods or services that you have requested from Us. We will also retain your personal information where We have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax or accounting requirements, to enforce Our agreements or comply with Our legal obligations). When We have no ongoing legitimate business need to process your personal information, We will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then We will securely store your personal information and isolate it from any further processing, until deletion is possible.
8. Personally Identifiable Information of Children
Our Site is not intended to be used by children under the age of 13. We do not knowingly collect, use, or share personal information from children under 13. It is Our assumption that Our Site is being used by adults or minors supervised by a parent or guardian. We are committed to complying with the Children’s Online Privacy Protection Act ("COPPA").
If you believe your child has provided Us with personal information, send Us an email or a letter with the pertinent details to the address provided below in Section 12. We will make commercially reasonable attempts to delete this information immediately.
We encourage parents to talk to their children about their use of the Internet and the information they disclose to websites.
9. Other Things You Should You Know About Your Privacy
Security
The security, integrity, and confidentiality of your information are extremely important to Us. We have implemented technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, disclosure, use, and modification. We regularly review Our security procedures to consider commercially appropriate new technology and methods.
We also require that any of Our service providers, who may have access to your personal information, sign a Data Processing Agreement that, among other things, requires that those service providers safeguard and protect any and all of the personal information that We may send to them (or that they receive on Our behalf) to fulfill one or more of Our business needs.
Please be aware that, despite Our best efforts, no security measures are perfect or impenetrable. Although We will exercise reasonable care in providing secure transmission of information between your computer and Our servers, We cannot ensure or warrant the security of any information transmitted to Us over the Internet and We accept no liability for any unintentional disclosure. You provide personal information at your own risk. If a breach of your personal information occurs, We will notify you of the breach if required under applicable law.
Violation of Law, Rule or Regulation
The provisions elaborated herein will not apply in the event that you engage in certain improper conduct. RxCompare shall have the right to use or release to third parties personally identifiable information regarding users who use this Website for any unlawful or fraudulent purpose or who engage in conduct which RxCompare deems improper.
Links to Other Websites
NOTE: We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with Our Website, including the websites of Our partners, or for the privacy practices of third-party internet advertising companies.
Once you’ve left Our Website via such a link or by clicking on an advertisement, you should check the applicable privacy policy of the third-party or advertiser website to determine how they will handle any information they collect from you.
RxCompare does not act on behalf of, nor are We an agency of, any of the pharmacies referenced on this Website, who are independent companies.
Do Not Track Requests
Currently, We do not respond to browser "Do Not Track" signals.
To Our Visitors Outside of the United States of America
The RxCompare services are intended for use only by residents of the United States of America, including Puerto Rico, Guam and the U.S. Virgin Islands.If you access Our Website from outside the United States, please be aware that personal information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required in other jurisdictions.
10. Changes to This Privacy Policy
We may make changes to Our Privacy Policy from time to time. When We do so, We will post the revised Privacy Policy on Our Site. To determine if the Policy has been modified since you last reviewed it, please check the reviewed date at the top of this page.
11. Contacting RxCompare
If you have any questions, comments, requests, or concerns related to this Privacy Policy or this Site, please feel free to contact Us:
RxCompare LLC
1 East Broward Boulevard
Suite 300 West
Fort Lauderdale, FL 33301
Telephone: (855)792-6672 (available Monday to Friday 9am to 5pm EST)
Email: support@RxCompare.com